Reprimanding people when they have got something wrong or failed to live up to their own standards is one of the hardest things a manager can do.
We use this method to get the most out of the children at my martial arts school (http://www.northstarmartialarts.com.au). It works really well, I even use this method on my son.
Here’s Ken Blanchard and Spencer Johnson’s nine tips for carrying out what they call the One Minute Reprimand.
1. Tell people beforehand that you are going to let them know how they are doing and in no uncertain terms.
The first half of the reprimand:
2. Reprimand people immediately.
3. Tell people what they did wrong – be specific.
4. Tell people how you feel about what they did wrong – and in no uncertain terms.
5. Stop for a few seconds of uncomfortable silence to let them feel how you feel.
The second half of the reprimand: 6. Shake hands or touch them in a way that lets them know you are honestly on their side. (Editor’s Note: Not so sure about that. Touching is open to misinterpretation. Some people will see it as an invasion of their personal space, or worse. Use your discretion).
7. Remind them how much you value them.
8. Reaffirm that you think well of them but not of their performance in this situation.
9. Realize that when the reprimand is over, it’s over.
|Source:||SOURCE: The One Minute Manager, by Ken Blanchard and Spencer Johnson. Ken Blanchard, also the author of Raving Fans, is talking at both our European and North American Conferences on Customer Management in 2005 (busy man). More details on our Home Page www.ecsw.com Spencer Johnson, also the author of Who Moved My Cheese, is talking at Leaders in London 2005. www.leadersinlondon.com|